Author: Tom Merkli

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Announcing the Launch of Our New Online Shop Video ‘How it’s done’

Follow the team at Alpine Express to see how the online orders are prepared and shipped

We are thrilled to announce the launch of our latest video, which takes you on a behind-the-scenes journey through the complete process of our Alpine Express online cheese shop. This captivating video offers an in-depth look at the meticulous care and attention to detail that goes into fulfilling each and every order.

The video begins by showcasing our team’s careful selection of high-quality cheeses from local alpine cheesemakers. You’ll witness the expert cutting and portioning of these delectable treats, ensuring the perfect size and shape for each customer’s order. The video then follows the team as they individually wrap and pack the cheese, using specialized materials to maintain freshness and prevent damage during shipping. Finally, you’ll see the packaged orders being quickly dispatched, with the Alpine Express team utilizing efficient logistics to get the fresh cheese to customers’ doorsteps in a timely manner. This video provides a unique opportunity to see the passion and dedication that goes into every aspect of our operation, from start to finish.

Production of the video was done by Bertrand from Mr. Atticus, © 2024 Alpine Express by The Red Cow

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Dispatch dates end of 2023/early 2024

We have now defined our Christmas and January dispatch dates as per below:

December/January Dispatch Dates

  • 18 December – last dispatch remote areas (see our FAQs for details on postcodes)
  • 19 December – last dispatch East Coast Metro & Brisbane areas
  • 8 January – first dispatch in 2024
  • 15 January – regular dispatch
  • 22 January – no dispatch this week
  • 29 January – regular dispatch

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Sliced Swiss Raclette: Even Better!

Sliced Raclette from Switzerland now with individual paper

We’ve always offered the option to slice our raclette cheese into ca. 4mm thick slices, ready for your melted cheese party. Now, however, we have improved the packaging further: starting from this week every order of sliced raclette cheese will be supplied with greaseproof paper layers in between each slice, making it even more convenient for you.

And – of course – we continue to offer you the option of upgrading the packaging to cheese paper as well.

Sliced Swiss Raclette
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Meet our new rewards program

Alpine Rewards Program

We promised you something exciting and here it is: our new Alpine Rewards Program. With our new loyalty rewards program you earn  whenever you spend money with us. For every $1 spent on cheese and other foods you earn 5  and for every $2 spent on non food products you earn 5 .

There are also other ways you can earn  – for example for reviewing a product or – as a first user – for placing your first order. Additionally we will periodically promote certain products or categories for which you will earn extra points.

What do you do with the points earned?
The added points unlock 3 levels with specific perks awarded based on each level:







You can see the full details of each level with what rewards they unlock here.

What about my past purchases?
Great question! We’ve looked at your 12 months purchase history and awarded you with the corresponding points. However points are only given to logged in customers, so make sure you create an account and login before placing your order if you haven’t already.

If you have an account, you can check your rewards status within your ‘My Account’ section or by clicking this link.
Find out more
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Shipping Changes | New Day of Dispatch

As a business striving for high customer support, we always try to improve all aspects of our business with a customer centric view. For a number or reasons until now we were not able to dispatch cheese early in the week, leaving some of our customers with shipments getting stranded over the weekend. We’re happy to have found a solution now: From Monday, 23 March we will start to dispatch on Mondays every week. Where there is a Public Holiday on Monday, we will dispatch on Tuesday.

In addition to this change we made the decision to no longer offer a dedicated Brisbane Metro Courier service as the courier provider was very unreliable and caused us a lot more work than we anticipated. Starting immediately we will therefore dispatch all orders with Australia Post Express. We will talk and negotiate with Australia Post to see if we can allow for reduced rates for those customers that live closer to our Brisbane dispatch centre and will update you accordingly.

We believe these changes will make it more efficient to get our high quality, artisan Swiss cheese to all of you and are looking forward to your custom.

For any questions or concerns about these changes, feel free to contact us.

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Original Zigerhörnli Recipe

Zigerhörnli made with Glarner Schabziger

This recipe is a traditional dish from canton Glarus in Switzerland. The original Zigerhörnli use Schabziger available in our online shop and at selected retailers. Try it out, it’s a rustic, simple yet delicious dish suitable for the whole family.

Ingredients

400 g eggshell / short pasta
1 tbsp of chicken broth powder

For the sauce 
2 tbsp butter
50 g onions, diced thinly
300 ml light cream / cream
50 g Swiss Emmentaler or Gruyère, finely grated
150 g Schabziger, finely grated 
Nutmeg
Freshly ground pepper
2 bunch chives, finely cut 
Roasted onions 
1 tbsp butter butter 
4 medium sized onions, cut into thin strips
1 pinch of sugar

Preparation

  • Cook the pasta in the chicken stock al dente, drain into a sieve and strain with cold water.
  • For the sauce, sauté the onions in butter, add cream and Emmentaler/Gruyère, heat slowly while stirring, stir in the Schabziger, season with nutmeg and pepper.
  • For the roasted onions, melt the butter, add the onions and place over medium heat while stirring, add pepper and sugar to taste. 
  • Add the pasta to the sauce, heat. Stir in the chives. Sprinkle onions over top and serve.

Recipe translated from https://geska.ch/portfolio-items/zigerhoernli